Who we are
Our website address is: https://deifygems.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Return of goods
Article 68.1 of Spanish Royal Legislative Decree 1/2007, of 16 November, which approves the text of the General Law for the Defence of Consumers and Users establishes the Right of Withdrawal, the ability of the consumer and user to rescind from the contract, notifying the other contracting party within the period established for the exercise of that right, without the need to justify their decision and with no penalty of any kind.
It is the obligation of the contracting party to make available to the consumer or user a document for withdrawal or for the management of a clearly identified return (Art. 69.1 RDLg 1/2007).
The period for the consumer or user to exercise this right will be 15 days, which will be computed from the date of receipt of the product by the buyer or the collection date by an external agency at our facilities (ART. 71 RDLg 1/2007). The costs generated by the return of the product will be borne by the buyer (Art. 101.1 RDLg 1/2007).
In accordance with the foregoing, the applicant accepts and makes use of the Right of Withdrawal as covered by current regulations.
What are the reasons for a return?
- If you wish to return the order within 15 days of its receipt.
- If the product is under warranty.
- If the product is defective.
- If the product received has damage caused by transportation.
When this is the case, start with mailing us the information including pictures to order@deifygems.com
What is the deadline for returns?
15 days If you have bought a product, received it but do not want it.
2 years if it is a product under warranty that does not work.
24 hours for transport damage.
Are there items that cannot be returned?
Yes, there are some products that cannot be returned. Products without their original packaging, which have been opened or that do not have their original seal. Lingerie products may not be returned, we strictly follow health and safety regulations. Damaged or incomplete products may not be returned.
Gift items, testers, gifts offered by Dreamlove are non-refundable.
In many cases the products include gift batteries, if the batteries do not work it does not mean that the product does not work, sometimes the gift batteries are discharged and the toy needs new batteries, in this case the product does not have a return.
Do I have to keep the original packaging?
When dealing with personal hygiene articles, it is essential to send the article in its original packaging. The need to store the original packaging in order to process the warranty is clearly stated in your website and physical store conditions. Store the product in its original packaging and place that into another box. In this way it will be protected during transport. You also need to include all the accessories.
Damaged ackages
On some occasions, very much to our regret, a package suffers damage during transport which affects the items inside. If you have found a damaged package or that has signs of having been handled and the products inside are affected, we will take care of it immediately.
Payment methods
The methods of payment through which you can buy in is Card, Apple Pay or PayPal.
Security in payment transactions
Deify Gems guarantees that the personal data collected will be transmitted in a secure environment and will be used with the strictest confidentiality.
Deliveries
Delivery times will depend on the availability of each product, which is indicated on each and every one of the products offered. Orders that include several items will be sent in a single shipment.
Delivery times vary between 1 and 3 days at the customer’s choice for deliveries in Spain/Portugal and from 1 to 12 days for deliveries in the rest of the European Union. We cannot guarantee these delivery times, although we try to ensure that transport companies meet them whenever possible. In rural areas far from urban centres it is not possible to guarantee delivery within 24 hours.
We ship orders after confirmation of payment. In addition, we have control parameters for outgoing orders depending on the number of items.
Compulsory procedures in the event of a damaged package.
In the event of an incident detected in the presence of the transport company:
- Refuse delivery and clearly state the incident in detail.
- Indicate the reason for the refusal of delivery to the Customer Service Department of the transport company.
In the same way, it is also advisable to inform the transport company:
- DHL: Consult the telephone number if you are calling from another country at www.dhl.com
In the event of incidents detected without the presence of the transport company:
Mail order@deifygems.com
